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Returns & Refunds Policy for Cake Orders

Because our products are fresh and perishable, returns are generally not accepted. We follow the industry standard “no-return” norm for food items, with the limited exceptions below.

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1) Cancellation & Instant Refunds

  • Full & immediate refund is initiated only if you cancel immediately after ordering and preparation has not started.

  • If order preparation has started, there will be no refund.

  • Instant refunds are processed on our end right away; banks/gateways may take 3–7 business days to reflect the amount.z
     

2) Quality Issues or Order Errors

If you believe there is genuine damage on arrival issue:

  • Notify us within 2 hours of delivery with clear photos/videos and the order ID.

  • We will assess case-by-case and may offer a replacement, partial refund, or store credit at our discretion.

  • Taste preferences or minor design variation from reference images are not considered defects.
     

3) Delays

We strive for the 2-hour delivery target. If there is a significant delay caused solely by us (and not due to access issues, incorrect address, force majeure, or your unavailability),
we may offer a goodwill resolution (e.g., delivery-fee waiver or store credit), at our discretion.
 

4) Non-Refundable Situations (Illustrative)

    • Preparation has already started, or the order has already been dispatched.

    • Incorrect address, unreachable phone, or denied building access.

    • Recipient unavailable at delivery time; re-delivery not feasible.

    • Subjective taste/design expectations when the product is otherwise correct and fit for consumption.

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Need help with an order issue?

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